Last Updated: 14 October 2025
Your privacy is the foundation of our relationship. We are committed to being transparent about how we collect, use, and protect your information. This policy explains our practices in simple, clear terms.
This policy is prepared in accordance with our obligations as a UK-based company with a global user base, adhering to the principles of the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the core tenets of major international privacy frameworks, including but not limited to the California Consumer Privacy Act (CCPA) and the Australian Privacy Act.
We only process personal data that is necessary to provide and improve our Service. Under the UK GDPR, we are the "Data Controller" for this information.
| Data Category | Examples of Data Processed | Lawful Basis for Processing |
|---|---|---|
| Identity & Account Data | Name, email address, password, age, user ID. | To create and manage your account as per our Terms of Use (Performance of a Contract). |
| Financial Data | Transaction history, subscription status (full payment details are handled by our secure payment processor). | To process payments for subscriptions (Performance of a Contract). |
| Content & Interaction Data | Documents you upload, conversations with our AI, questions asked, and features used. | To deliver the core functionality of the Service and provide you with your learning history (Performance of a Contract). |
| Anonymized Usage Data | Aggregated analytics on feature usage, performance metrics, and interaction patterns. | To improve our AI models and enhance the Service for all users (Legitimate Interests). |
Important: We do not use your personally identifiable information or the specific content of your private documents to train our core AI models. Our model improvement is based on anonymized patterns of inquiry to make our AI a better educator for everyone.
We uphold your rights under data protection law. As a user, you have the right to:
Request a copy of the personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Request the deletion of your personal data where there is no compelling reason for its continued processing.
Request the suspension of the processing of your personal data in certain circumstances.
Request that we transfer your personal data to you or another service provider in a machine-readable format.
Object to our processing of your data where we are relying on legitimate interests.
To exercise any of these rights, please contact us at privacy@intuitionx.ai. We will respond to all legitimate requests within one month.
As a global service, we are committed to protecting your data regardless of where you are located.
We apply the principles of the GDPR as our global standard. This means that all users benefit from a high level of data protection.
To provide our Service, your data may be processed on servers outside of your home country. We ensure these transfers are lawful and secure by using protective mechanisms such as the UK's International Data Transfer Agreement and the EU's Standard Contractual Clauses, which legally require your data to receive an equivalent level of protection.
This policy addresses the rights afforded under US state laws like the California Consumer Privacy Act (CCPA), providing rights of access, deletion, and transparency.
This policy is consistent with the principles of the Australian Privacy Act 1988.
We have implemented robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, or disclosure.
We will only retain your personal data for as long as your account is active and as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements.
We do not sell your personal data. We will only share your data with trusted third-party service providers (e.g., payment processors, cloud hosting) who are contractually bound to protect it, or when required to do so by law.
If you have any concerns about our use of your personal data, you can make a complaint to us at privacy@intuitionx.ai.
You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).